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      IntouchCX

      Engaged Employer

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      What is a typical working day like at IntouchCX?

      IntouchCX reviews

      Good environment to work in.

      E support officer
      Former employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great and peaceful environment to work in.

      Cons

      Rotational shifts( night shifts mostly)

      avatar
      IntouchCX Response
      now
      Hi there. Thank you for the 4-star review! We're glad to hear you enjoy our work environment. Have a great day.

      Worst company

      Senior e support officer
      Former employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros only cons here.

      Cons

      Shift timings, changes in shifts every week, no hike, no benifit, no professional work environment

      avatar
      IntouchCX Response
      now
      Hi there, we regret to hear your experience. We definitely do work hard to accommodate our team members and understand that some of our schedules and shifts may not be for everyone.

      Worst

      E-commerce executive
      Current employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing is going good here don't even join

      Cons

      Everything is bad 😭 here working in graveyard shift for more than a year

      1

      Not bad

      Anonymous employee
      Current employee
      Bengaluru
      Recommend
      CEO approval
      Business Outlook

      Pros

      2 way cab facility Free meals

      Cons

      Rotational Shifts Long working hours

      avatar
      IntouchCX Response
      now
      Hello there, We are sorry to hear about your recent experience. Please know that we value our team members greatly and continuously strive to provide a positive and supportive environment for all employees. We are committed to understanding and addressing your concerns, and we appreciate you bringing this to our attention. Please feel free to reach out to us through our contact page: https://www.intouchcx.com/contact-us/. Your feedback is important, and we’re here to help.

      Good

      Senior customer support executive
      Former employee
      Bengaluru
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good night shifts, good food, good company, good colleges.

      Cons

      No day shifts, no weekend's, no work life balance, no growth and no proper incentives

      avatar
      IntouchCX Response
      now
      Hello there, Thank you for your 4-stars and a positive review. At IntouchCX, We always work hard to accommodate our team members and aim to provide our employees with a positive experience.

      Dynamic and Skill-Building Role with Room for Improvement

      Esupport officer
      Former employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dynamic Work Environment: The company provides a fast-paced environment, making it ideal for individuals who enjoy tackling challenges and learning on the job. Supportive Team: Colleagues and team leads are generally approachable and helpful, creating a collaborative work atmosphere. Skill Development: The role enhances problem-solving, communication, and customer relationship management skills. Global Exposure: Opportunity to interact with clients from different regions, which helps in understanding diverse customer needs.

      Cons

      High Workload: The workload can be demanding, especially during peak times. Shift Timings: Rotational shifts may impact work-life balance for some employees. Limited Career Growth: Opportunities for upward mobility may feel limited without significant tenure or additional qualifications.

      Good for IT Graduate or Tech savy people

      It service desk agent
      Current employee
      Cubao
      Recommend
      CEO approval
      Business Outlook

      Pros

      Night Differential Yearly Increase Pioneer Account Promotion Opportunity 20 calls maximum per day

      Cons

      Indian caller hard to understand and help.

      avatar
      IntouchCX Response
      now
      Hi there, We appreciate you for taking the time to share your positive feedback about our growth opportunities, promotions and yearly hikes! Thank you and we wish you the very best in your future endeavors.