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      IntouchCX

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      How are career development opportunities at IntouchCX?

      IntouchCX reviews

      Very Bad Management | HR Team is worst | Worst Outsourcing Company

      Customer support
      Former employee
      Bengaluru
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don't think there is any. You can join this company as a last resort. The company is not worth your time. There will be nothing to learn here. You won't learn anything that will be useful in your career.

      Cons

      So many downsides of the company. Less pay, no career growth unless you are a manager's favourite one, less benefits and no proper management. HR team is the worst. Everyone is not aware of the policies of their own company. Don't join IntouchCX at Bangalore...........

      Great place to learn and grow

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - people first culture with a great team atmosphere - progressive approach to technology and AI integration - great opportunity to grow with a transparent career path

      Cons

      - remote work policies can vary between teams

      avatar
      IntouchCX Response
      now
      Hi there, We’re thrilled to receive your positive feedback about our work atmosphere and growth and learning opportunities at IntouchCX! Thank you for taking the time to share your support—it means so much to us.

      Close to 3 years, zero complaints

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment, supportive team, and lots of resources and opportunities for personal and career growth and wellbeing.

      Cons

      It's been almost 3 years at the company and I was not able to find any cons from my own experience.

      avatar
      IntouchCX Response
      now
      Hello there, Thank you for taking time to leave us a 5-star rating. We are glad to hear your positive comments about the work environment and opportunities at IntouchCX. Have a great day!

      Decent starting point for freshers, but not ideal for long-term growth

      Assistant team leader
      Former employee
      Bengaluru
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Easy entry for freshers with minimal prior experience 2. Provides basic exposure to corporate work culture and customer support processes 3. Job stability if you meet performance expectations

      Cons

      1. Very limited learning opportunities beyond initial training 2. Career growth is stagnant, with promotions and role changes taking years 3. Compensation is below market standards compared to similar roles in the industry 4. Work-life balance is difficult due to rotational shifts and constant workload 5. Not a place to build a long-term career; best to gain experience and move on within 1–2 years

      avatar
      IntouchCX Response
      now
      Hi there, Thank you for taking time to leave us a positive review. We’re deeply concerned about the issues you’ve described, as we are committed to fostering a work environment that supports and values all employees. If you’re open to providing additional details, we encourage you to reach out to us through our contact page: https://www.intouchcx.com/contact-us/. Your insights are invaluable in helping us ensure fairness and improvement across our processes.

      Average

      French language expert
      Current employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incentives are good for french

      Cons

      No growth opportunity and lot of pressure

      avatar
      IntouchCX Response
      now
      Hi there. At IntouchCX, we always look for ways to ensure our employees have equal access to growth and development opportunities. Please reach out your leader for ways on how we can help you grow with us.

      Great company

      Senior quality analyst
      Former employee
      Hyderābād
      Recommend
      CEO approval
      Business Outlook

      Pros

      The manager is friendly and encouraging, career growth opportunities are frequent if you’re skilled. Team and the managers recognise your value and contributions and compensate with promotions and rewards.

      Cons

      Work timings are not aligned with IST. You might not get leaves sometimes when needed due to the team capacity

      avatar
      IntouchCX Response
      now
      Hi there! Thank you for taking the time to leave us a 5-star review! We're thrilled you've been able to grow your career with us. We do our best to accommodate the well-being of all of our employees and we're sorry we weren't able to meet all of your expectations.

      Salary too low and company have biases

      Customer service representative (csr)
      Former employee
      Cubao
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to apply in the company

      Cons

      They don’t care about your mental health. Salary too low. Lot of opportunities to growth but the salary increase is not acceptable.

      avatar
      IntouchCX Response
      now
      Hello there, We regret to hear your experience. We understand that maintaining a healthy work-life balance is crucial for your overall well-being, and at IntouchCX, we are committed to supporting our employees in this aspect. We strive to create an environment where everyone feels valued and has the resources they need to thrive both professionally and personally. We’d like to understand more about your experience so we can address any concerns you may have. Please feel free to reach out to us through our contact page: https://www.intouchcx.com/contact-us/.

      Love my IntouchCX family

      Campus director
      Current employee
      Mesa, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I joined this company, I was just looking for a job, but I found so much more. From day one, I was captivated by the vibrant culture, the incredible people, and the endless growth opportunities. In the past 6 years, I've been promoted 6 times, rising from a phone agent to Campus Director. If you’re ready for growth, it’s here! The team here in Mesa is truly exceptional, and I couldn't be more thrilled about my future with this outstanding organization.

      Cons

      The only downside? You might find yourself so invested in the work and team that you have to remind yourself to take a break now and then!

      avatar
      IntouchCX Response
      now
      Thanks for the 5 stars! We'll definitely count this review as a win. Have a great day!

      Amazing company

      Team leader
      Former employee
      Winnipeg, MB
      Recommend
      CEO approval
      Business Outlook

      Pros

      An amazing company with supportive management and peers. Great growth opportunities

      Cons

      Pay could be slightly better for sure

      avatar
      IntouchCX Response
      now
      Thank you for your positive feedback! We’re thrilled to hear that you found value in the experience and opportunities for growth at IntouchCX. Have a good day!

      Good Job Starter

      Customer support representative
      Former employee
      Bucaramanga, Santander
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good salary -Remote opportunities -Good career growth opportunities

      Cons

      -High volume calls -Days off separated