How is management perceived at Lugg?

Truly, nothing stood out in a positive way.

Their entire model for scheduling is flawed, and that issues spills over into every aspect of the job. Bonuses are offered when there aren't enough workers, but those bonuses only go to unscheduled workers that agree to work the day of. This discourages drivers and movers from scheduling shifts in advance. The managers have no professional moving experience and communicate solely via text. Their surveillance is invasive without being constructive.

Decent pay and only communicating with customers through chat or email.

Management is horrible and doesn't provide you with the necessary training to handle certain situations. Small company with hundreds of Luggers across different cities will stretch everyone thin. This becomes an employee problem rather than the company's lack of employees.