What are perks and other benefits like at Sagility?

good benefits and work from home

micro-managing managers, admin staff works slowly especially the HR people, understaff

There are absolutely no pros other than the opportunity to work from home.

Micro-management Turn over rate They promote based off of favoritism Your benefits are ridiculously expensive, about $100 every week, they pay you chump change, then throw you 25 cents every six months, they're inconsiderate, they have no sympathy, no empathy, very unprofessional, they will ALWAYS blame your internet provider even tho their systems are what's really shot. Mass hiring, not everyone has to follow the same rules, procedures change every week, you're not allowed to clock out to use the bathroom and if you do it's considered "a non-approved log out" which counts toward your production hours- even breaks and lunches count toward your production hours.

They are the best company I've worked in. From the screening, interview process, nesting, trainining and going live. We were guided along the way by the leadership, training team is Great! Team Leaders are professionals. Managers are humble and approachable. Pay and benefits are Great and there is opportunity to grow.

I am registered nurse so when I already wanted to practice my profession, I had to leave the company.

Great TL and management team

Training was all over the place You can be laid off without any notice or reason. The new client took away most benefits, such as paid holiday. PTO is slow accuring There are no raises Bonuses promised were never received, with meeting metrics

You will get good benefits but 0 job security and daily politics

No matter how long you work, if they can’t create opportunities, they will terminate you anytime linking to performance. If employee says no opportunity and leaves the company, it will impact them, that’s why they play such cheap politics by blaming honest and reliable employees. This will definitely come back to them.

Good work culture, good teams,

Bad work hours, no variety of benefits

Sagility is a great company especially for beginners because they accept applicants with no experience. I'm truly grateful that they gave me a chance and allowed me to experience the BPO industry. I would definitely recommend Sagility to my friends who are looking for their first BPO company. Their support through Sagilife is also impressive responses are quick and concerns are resolved right away. Sagility also offers good benefits which is another reason why I appreciate being part of the company.

No comment to the sagility satisfied with salary and benefits. This is for account management. While Sagility is a great company overall, not all accounts offer the same experience. When I first joined this account, things were smooth, but over time, I no longer feel as happy due to several factors. Our team often receives a heavier workload compared to other support teams, which feels unfair at times. Another concern is that our manager seems to have limited influence in representing our team’s capacity. Instead of assessing whether the team can handle new tasks, they tends to immediately agree to whatever other teams request. Since they hasn’t experienced our workload firsthand, he may not fully understand how heavy it can be. This makes it difficult for them to estimate what is reasonable for us. There were also instances in meetings where other managers protect their team by saying they will privately coach their members. Meanwhile, our manager calls us out directly during the meeting, which can feel embarrassing. Several employees who resigned have provided feedback about this, and it can be demotivating. Another concern is the leadership stability in our account. Several supervisors under our manager have already resigned, and this constant turnover affects consistency and team morale. Based on feedback shared in the past, one possible reason is that our manager did not go through the same frontline experience that many of us had. Because of this, it can be challenging for the team to gain practical guidance or career lessons that typically come from leaders who have experienced the role from the ground up. While the manager is knowledgeable in administrative tasks, there are moments when frontline-related challenges aren’t fully understood or anticipated, simply because they weren’t part of they previous experience. This makes it difficult for them to estimate whether certain workloads are manageable for the team, especially when compared to leaders who have grown from entry-level roles and have firsthand knowledge of the actual day-to-day workload. Even though we are a support team, it sometimes feels like we are treated as the lowest level of support because other teams give us tasks as if we were agents.

Good benefits are given here

Nothing to mention as of now

The only benefit is that it's work from home

Everything -No raises -No Annual Bonus -A lot of work handed to your plate -Constately training new hires

I received the loyalty watch on my 11th year of service.

On my 15th year, i did not receive the loyalty watch. According to the HR department, prior to the transition from HGS to sagility , all benefits including loyalty rewards, tenure ship recognition and retirement pay were supposed to remain unchanged. However, a sudden change has been implemented without any notice or update regarding the loyalty watch program. I have now reached 16 years of service and still not received any communication or the corresponding loyalty reward.