How is the work/life balance at Softcat?

Great leadership and work life balance culture

N/a, maybe lower salary end and compensation?

Commission uncapped and many high earners

No work life balance and could do better with inclusion

I've had the pleasure of being part of Softcat for the past 5 years, and it's been a great experience watching the company grow and evolve during this time. The support that Softcat offers its employees is unparalleled. From work life balance and comprehensive benefits to health and wellbeing initiatives, along with a genuine commitment to employee welfare, it's clear that Softcat truly values its people.

none that I can think of

Good work life balance and opportunities to go on trips abroad.

Commission payments not always paid out how they should be. Broken promises.

Great opportunity to work with the latest tech Great office location

Felt like I didn’t fit in as a neurodivergent member of staff. Lack of “clear feedback” on how to improve or provide mentorship to improve. Office cliques — internal group chats where people would talk about people behind their back. Forced sense of doing overtime — people claiming over 90+ hours overtime. No work life balance — constantly having to get onto help even though I was given the option to “say no”

Good work life balance and hybrid working

Poor salary well below industry standards

One of the most fun places I've ever worked. I get lots of autonomy and am not micromanaged but get planty of support. Growing opportunity for management in a relatively quick time frame if you can handle it, or you can just get your head down and grow your sales. Opportunity to make good money if you work hard, are consistent, and take advantage of your luck when it arrives. Hybrid working and flexible start/finishes times really help work life balance. I start and finish on time the vast majority of the time. If I don't it's my choice and has never been a management issue.

The basic salary was increased but I still think it lacks. I also on principal really dislike that you have to contribute to your salary from your gross profit after the first year. The idea is that if you stay long-term and are successful you won't even feel it, but in your 2nd to 3rd year you do. Account Management is a tough role and it can take a while to find your stride. I think once you do, you're not pushed enough until you graduate from the Sales Development Program.

Great work life balance and people

Not a lot of negative from my experience

Excellent culture and office atmosphere. Social events and incentives make the environment genuinely enjoyable. Very good training programme for people new to sales. Softcat is one of the better places in the UK to learn enterprise technology sales fundamentals. Strong autonomy. Managers generally trust you to run your accounts without micromanagement. Flat hierarchy with approachable senior leadership. Good work life balance compared to many sales environments. Fun incentives and internal competitions that keep morale high.

Base salary is low for a London-based sales role (typically around £28–30k). First and second year earnings can be modest while building pipeline, with commission typically limited during this period. Territory saturation has increased as the company has grown. Many of the most established accounts remain with long-tenured account managers. Newer account managers often spend significant time attempting to obtain ownership of viable accounts before being able to target them effectively. Many open accounts have historically been contacted heavily, which can make new business development challenging. Account allocation can sometimes appear relationship-driven or tenure-based, which makes it difficult for newer hires to access stronger territories. Previous new-business incentives were reduced or removed, despite continued expectations to generate new accounts.

Great company culture, very social and excellent earning potential. Own the sales cycle from start to finish so you gain good experience and build good channel relationships with strategic vendors. Also a good work life balance with flexible/hybrid working.

Account opportunity can be tough as you have to build your own account base from scratch - easier said than done as everyone is trying to do the same.