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      Helpdesk Agent Interview

      Aug 24, 2015
      Anonymous employee
      Rolling Meadows, IL
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at ABS (Rolling Meadows, IL) in Jan 2013

      Interview

      I was interviewed by 3 people at once, a manager, a teamlead, and a supervisor. They all shot random questions at me varying from technical to behavioral. It felt very disorganized. Also, the interview was for a teamlead position and after telling me they were working on an offer they said it would actually be for a helpdesk agent position until they picked up new clients. After they picked up new clients I was constantly passed over by outside people they brought in as teamleads for the new accounts despite me receiving excellent reviews each year, having previous teamlead experience, and being promised multiple times I was on track for the next teamlead position but never getting so much as notice when I was being skipped over much less a chance to interview for the position.

      Interview questions [1]

      Question 1

      Walk me through your technical duties at your previous jobs.
      1 Answer