I applied online. The process took 3 days. I interviewed at ACN (Concord, NC) in Feb 2015
Interview
There are two people in the interview with you. I actually filled out the application on a Tuesday, I had my interview on Friday and was offered the position on my way home. The people I interviewed with were very nice, the interview was very formal. There was a required drug test when I was offered the position. The interview was less than 20 minutes.
I applied through a recruiter. The process took 2 days. I interviewed at ACN (Concord, NC) in Feb 2016
Interview
The network engineer took me through a series of questions that were not basic at all. None of the questions asked in the interview had to do with basic troubleshooting skills, and involved a high technical level of proficiency. I did not view this as an entry level customer service interview, but more like an mid-level technician interview. The interviewer was not personable, irritated and irrational. I felt like the interview was going badly. One of the striking things that stood out to me was the emphasis on training for sixty day.s From the questions asked, I couldn't for the life of me figure out what they would be training. Glad I didn't get the offer.
Interview questions [1]
Question 1
Behind the modem, how would you configure your device to get an IP address?
I applied online. The process took 4 days. I interviewed at ACN (Concord, NC) in Jan 2015
Interview
The interview process was fairly simple. They asked general CSR questions that were easy for me to answer considering my abundance of customer service experience. The people their are very kind and welcoming. Thanks for the opportunity ACN! Im very grateful!