The first person I spoke to was very nice and asked me about my case management. She scheduled a meeting with the hiring manager within the same week. The hiring manager was distracted during the interview and kept looking around as if she needed to be somewhere else. They looked at my resume and basically wanted to give me the lowest paying wage/role and it wasn't a role I applied for. It was for some customer service role that was a "Jr. Case Manager" role when that's not what it was called on Indeed. The pay there isn't the best. For the Resolution Case Manager role you're expected to maintain 300-500 cases for $20-$22. I got paid far more at my last role for the same amount of work and it's insulting they wanted to give me a minimum wage job doing customer service when I have 2yrs of case management. It may not be completely related to taxes but the skills I have are transferable that's why you train people. Another thing is that as soon as you get off the elevator to enter the firm you hear club music blasting. You have to really talk loud so that way people can hear you.