The interview process with BMO was honestly one of the most poorly handed processes I have ever encountered. I was offered an interview where I answered a list of questions and recorded my answers. I was told that I would hear back within a week or two. After not hearing back, I called my contact person and was told they would check with the hiring manager and let me know. Again, I did not hear back from anyone for a couple weeks. I had pretty much lost hope at this point, but I again attempted to reach out to my contact person. I left a message and did not hear back. About five months later, I received a call from the person I had originally been in contact with. They wanted to know if I was still interested in a position. Of course, the only position they had available was not even at the location I had applied for, but one 30 minutes away. Needless to say, I was not interested. This could just be an HR problem in my local region, but five months of radio silence for a customer service position is hardly reasonable.
Filled in a couple of multiple questions and went through some video answered questions. Got the invite really quick after applying to the position. Process was all automatic and digital based.
i applied for customer service representative job online, and i received an one way digital interview the next day. It gives one week to prepare and finish the interview. There's about 10 questions in total. Mostly are behavior questions.
Interview questions [1]
Question 1
Tell me about a time that you were able to suggest or upsell a product or service to a customer. How did it go? What was your approach?
I applied online. The process took 1+ week. I interviewed at BMO US (Saint Louis, MO) in Mar 2022
Interview
Teams meeting with recruiter. I was asked pretty simple banking and customer service questions. Was then asked to do an interview with the Bank Manager and the Market Manager over teams.
