I applied through a recruiter. The process took 2 weeks. I interviewed at Barclays in Apr 2010
Interview
I had a telephone interview with the recruitment agency and then Barclays. I then had to go meet them face to face for a role play interview. It lasted about 45 minutes. They gave me 4 different (fictional) customers information, which I had 15minutes to prepare to serve them as a cashier in the bank. After the 15 mins the interviewers come back in and pretend to be the customers, posing questions at you and you have to try and sell or refer them to other sales people as much as possible.
Things to look out for when prepping are: out of date cheques, working out new bank balance, possible moods the customer might be in, if you've heard them say they are going on holiday then you can suggest holiday insurance and banking abroad, etc etc.
Interview questions [1]
Question 1
No questions. Its more about being a confident person. In the telephone interview its about selling yourself and your experience in line with the job you are going for. In the role play you, as a cashier, lead most of the talking from your prep work.
It started with 1 call with human resources and then moved onto a in person interview which included a competency and basic numeracy test. In person was located in one of their branches.
I was I invited to a face-to-face interview after online application, this was for them to assess my customer service skills, cash handling ability, and knowledge of banking procedures. We discussed my strengths and more details about the role.
I interviewed at Barclays (Stoke-on-Trent, England)
Interview
Online personality and suitability tests, phone and face to face interview. Required a little research into the company and the role. Enjoyed the process. Online system worked well and kept up to date of progress.
