Job postings are usually done on local job sites, like craigsList and Indeed/Dice. Most people are not INVITED to interview, but instead go through a rigor of checks before they are selected for an initial phone call.
Initial Call: Talking to a Supervisor or a resume reviewer: This is a crucial step; they go over what you have done in the past, ask about previous jobs, why you may have left them, what you did on those jobs, what interests you about technology. They then ask you some skills assessment questions, which can be quite complex, and are numerous. Most resume reviewers have their own list of questions, so they are not pulled from a central Source. Many of them are about how to troubleshoot X issue, given Y conditions, or how to handle Z client's attitude while trying to fix X issue. They are designed to see if someone would be a good fit inside of the community, and if they can work within the guidelines of the technology and scope of support.
Second Interview: Takes place with a Department Supervisor or Manager: Detailed questions, pretty much same as above, just different scope, and talks about what the next steps of the process are. If you pass muster here, you are invited to training.
Training: 2 Weeks of paid training, usually at the HQ in Atlanta, but sometimes in Orlando, FL as well. Training consists of learning the basics of the support process they use, the products they support (in depth training on those), and how we annotate what we do for support. Week 2 is mock calls, ending with live calls. Mock calls are fun, because they are done by the supervisor and Department Manager (who are the ones training you). They will dummy down their systems, throttle their connections, break something totally obscure in the program, or even Operating System, and see if you can fix it. They are testing to see if you CAN, and if you can talk at the same time, to keep the conversation alive. They are also wanting to see if you can ask for help, if you need it. Once the mock calls are done, you are on Live calls. And on these lives calls, you have supervisors there to help you, in the room, work on the calls. Most students are very forgiving of trainee techs, and will help you out, if you become confused as well.
Training Results: During training, usually on each day of training, some techs may be cut, thus whittling it down to a select few who will stay. Some sessions can be fairly large, such as 30 people were there, by the end of first week, only 15 remained, by end of week 2 only 10 were offered a position.
