I applied through an employee referral. The process took 4 weeks. I interviewed at Braze (New York, NY) in Sep 2019
Interview
The interview process was relatively quick. There were 4 interviews: 1 phone screen with a recruiter, 1 phone interview with the VP of Customer Success, 1 on site panel interview (very casual and super friendly), 1 on site case study interview where you present to a panel of 3 team members on a brand/app and digital marketing strategy.
- very quick interview process
- great communication from talent/HR throughout the interview process
- very easygoing interviewers when onsite - made me feel very comfortable in a typically stressful process
- employees seem like great people to work with and very collaborative
- office is very nice with open floor plan and seems like a great place to work
- felt very welcome in the office when came in for 2 on-site interviews
Interview questions [1]
Question 1
1. Walk me through your resume?
2. Tell me about your prior experiences?
3. What would be your perfect role?
4. Why customer success?
5. Out of these 3 skills- empathy, technical, marketing - which 2 do you feel you embody and which one can you learn more about?
6. What was a time when you worked collaboratively to solve a problem?
7. What has your experience been with cross functional teams?
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
I applied through a recruiter. I interviewed at Braze in Jan 2026
Interview
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Interview questions [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience