Customer Success Manager applicants have rated the interview process at Braze with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 45% positive. To compare, the company-average is 39.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 26 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Braze overall takes an average of 23 days.
Common stages of the interview process at Braze as a Customer Success Manager according to 20 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 21%
Group panel interview: 19%
Background check: 16%
Presentation: 7%
Skills test: 7%
Drug test: 3%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at Braze (New York, NY)
Interview
The first interview was with a hiring manager who was so kind and knowledgeable about the company and role. After the first interview, I was scheduled to speak with the Team Lead who would end up being my direct manager. Although I didn't know at the time this person would be my manager, I later realized how much I appreciated this step in the process, as it grew the relationship with my manager before I even started, and more importantly, helped in determining if I would be the right-fit for the team. My favorite part of the interview process was the third round, where members of my immediate team would be interviewing me for a culture-fit assessment. In the interview I connected with the team and was able to provide answers to their behavior-based questions. From that point on, I felt super connected with the Braze Team and was looking forward to my fourth and final interview—the mock test project. This interview was a 45 minute presentation to a Braze 'client' (my future manager, director and teammates) about recommendations we had for them on how they could further expand their usage of Braze. This was a huge challenge and made me even that much more excited to join the team. The entire interview process was wonderful—everyone from start to finish was so professional, personable and kind, and they pushed you to be your very best and challenged you every step of the way.
Interview questions [4]
Question 1
Tell me about your background and how you know Braze.
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
I applied through a recruiter. I interviewed at Braze in Jan 2026
Interview
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Interview questions [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience