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      Bridgehead IT

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      Field Service Technician Interview

      Oct 3, 2022
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Bridgehead IT (San Antonio, TX) in Oct 2022

      Interview

      Very unprofessional recruiting. The first and second interview went great and was offered the job an hour after the second interview. I counter offered for 10% more. I didn't get a response the next day so I emailed asking for an update. They instantly replied back with only, "it was declined." So I said I'd take the original job offer and they emailed back, "job had been rescinded." They were never going to notify me, it seems like with the short responses they gave me. I have a feeling the recruiting team didn't even relay my counter offer to the hiring manager. This is very unprofessional negotiating tactics from HR.

      Interview questions [1]

      Question 1

      How do you handle an irate customer?
      Answer question
      1
      avatar
      Bridgehead IT response
      3y
      We always evaluate every opportunity to improve our hiring/ interview process. Each applicant is considered collaboratively with the hiring managers, who make the final decision, and HR, who sometimes relays their decision. We do encourage the formal submission of counter-offers in writing, however based on pay bands, experience, and job title the counter offer may not be approved. Additionally, other factors are taken into account during the hiring/job acceptance process including but not limited to: communication style, ability to work well with others, subject expertise, and professionalism. Your feedback will be shared with members of our hiring team to make improve where and if possible. We wish you the best of luck on your career path.