First stage is a five minute phone interview asking the standard questions, "Why do you want to work with us?" etc.
And then your typical in person interview which was highly focused on the STAR method
I interviewed at CeX Webuy Entertainment (Chatham, England)
Interview
This was a simple 10 minute phone call followed by a 30 minute in person interview. That just covered the basic of customer service and your work experience, they are looking for responses that use the STAR system
Interview questions [1]
Question 1
How would you deal with a customer who was angry about an item failing test.
I applied online. The process took 2 weeks. I interviewed at CeX Webuy Entertainment (Newry, Northern Ireland) in Oct 2025
Interview
Applied via the CeX website, got a phone call a couple weeks later inviting me to an interview. Attended the store and was met by the manager who brought me to the interview room. Manager had a good vibe and the other staff seemed happy to be there.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer
Describe a time you were in a situation you didn't have the knowledge to handle and what you did
Why did you apply for this job at CeX
