I applied through an employee referral. I interviewed at Citadel Credit Union in Jul 2020
Interview
I submitted an application online, listing an employee referral. I received an email two days later and set up a phone interview with the recruiter. The interview was 20 minutes long.
I then had a second interview with the call center director and a manager, it was a longer interview with more behavioral questions asking for examples.
Interview questions [1]
Question 1
Have you ever dealt with an irate/upset customer? Give an example.