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      Citadel Credit Union

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      Director, Learning & Leadership Development Interview

      Feb 21, 2018
      Anonymous Interview Candidate
      Exton, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Citadel Credit Union (Exton, PA) in Jan 2018

      Interview

      Typically I wouldn't post after only having a phone interview, but I felt the need to share. I was on a phone interview that lasted nearly an hour. The interviewer went through an extremely long list of detailed questions on training philosophy, experience, etc. Questions became repetitive, and there seemed to be no connections being made to my previous responses (I could tell the interviewer was just typing frantically the whole time). It was not a positive experience. That, in itself, would have been fine. But then, the call ended with the recruiter saying "I'm going to be totally honest; I'm really busy and am talking to a lot of people, so I'm not going to be able to get back to everyone I've talked to. So, if you don't hear back from me in a couple weeks, you know what that means." Needless to say, I was delighted to NOT hear back, as I knew from that first impression, that this was not a place that I wanted to work! Your recruiters are company ambassadors - make sure they're representing your company and your values accurately!

      Interview questions [3]

      Question 1

      What's your experience with Microlearning or eLearning?
      Answer question

      Question 2

      What's your philosophy on Talent Management?
      Answer question

      Question 3

      Tell me about a time when you created a curriculum.
      Answer question
      1
      avatar
      Citadel Credit Union response
      8y
      Thank you for taking the time to share your feedback. We pride ourselves on practicing high levels of customer service and fostering a positive, friendly work culture, which includes our interview process. We understand that the phone screen for this particular position is rather lengthy, and we appreciate the time spent speaking with us. While we do not always have time to follow up with each and every candidate, we would never want anyone to have a negative interview experience. We appreciate and value all feedback, and we see it as an opportunity to learn and improve to ensure that our values and culture are appropriately reflected in our processes. If you would like to provide further feedback, please email me directly at laurenstreubert@citadelbanking.com. Sincerely, Lauren Streubert Director, Human Resources