The interview process consisted of two rounds of interviews and an assessment test. The first interview was an initial conversation where they asked basic questions such as "Tell me about yourself" and "What will you bring to the team?" The atmosphere was friendly, and the questions focused on my background and interest in the role. After passing the first interview, I was given an assessment test to evaluate my problem-solving skills and understanding of customer support scenarios. The final interview involved two interviewers. They asked more in-depth questions. Overall, the process was well-structured and professional, with clear communication from the HR team.