Datrose Interview Questions | Glassdoor

Datrose Interview Questions

7 Interview Reviews

Experience

Experience
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42%
14%

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Getting an Interview
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16%

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Candidate Interview Reviews

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  1.  

    Recruiter Interview

    Anonymous Employee in Webster, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Datrose (Webster, NY) in December 2016.

    Interview

    I received a screening call from Human Resources after I applied and then had an hour long interview with the President of the company and the Director of Human Resources.

    Interview Questions

    • What would your last Supervisor tell us about your performance?   Answer Question

  2.  

    Technical Support Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 1+ week. I interviewed at Datrose (Durham, NC).

    Interview

    Mostly customer service related. Assessing ability to work with technically challenged persons over the phone and remain professional. Flexible concerning work schedule. Bilingual. Used to high volume of calls. Able to work with changing technical, support information.

    Interview Questions

    • Flexibility about work schedule and overtime.   1 Answer

    Negotiation

    I didn't negotiate as I got a salary within the range I was able to maintain my household with.

  3.  

    Tech Support Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Datrose (Durham, NC).

    Interview

    Two interviews -- basic behavioral and experience questions.

    Interview Questions

    Negotiation

    Flat offer of $15. Tried to negotiate higher but was told $15 is their max.


  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Datrose (Durham, NC) in August 2011.

    Interview

    Boring process with an HR person that seemed to busy talking to listen to my questions. Not much substance to her or her interview process. Asked the same old boring, not relevant questions. You can always tell when someone doesn't know about the job their hiring for.

    Interview Questions

    Negotiation

    none. They made an offer and didn't budge. Not surprising.


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Datrose (Durham, NC) in June 2011.

    Interview

    I was referred to the company by a current employee and friend. I emailed the HR director personally asking for information on open positions within the company. I was contacted the next day and informed that there were employment opportunities and directed on how to apply. I applied online at the company website and was contacted about 2 days later to set up an interview. The interview was 1:1 and took approximately 1.5-2 hours with very standard interview questions (strengths/weaknesses, why do you want to work here, conflict resolution, etc.). It was more about answering the questions than feeling out whether the candidate (me) was a good fit for the company. I was informed of the benefits (not really great) and the work schedule and possible advancement opportunities (difficult work/life balance, few advancement opportunities), but since i needed the job anyway, I went ahead with it.

    Interview Questions

    • What is your greatest weakness?   2 Answers
    • Where do you see yourself in 5 years?   1 Answer

    Negotiation

    No opportunity to negotiate pay/schedule.
    If you get what you want straight out, then you can expect that to change after 6 months to something you had no idea you were going to get.
    Ask for things anyway, it never hurts to try.


  6.  

    Service Desk Tech Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Datrose (Durham, NC) in March 2011.

    Interview

    2 step Process. Was called over the phone, and asked to meet at the office. Meet with the hiring manager then meet with the Call Center Manager. Next was called and offered the position.

    Interview Questions

    • How to delete drivers.
      How to handle cust. that does not want to troubleshoot.
      Asked about my background with setting up computers.   Answer Question

  7.  

    Operations Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at Datrose in November 2011.

    Interview

    Had a phone screen interview with HR, which covered the position and was very straightforward about the company and salary. Then had an in-person interview with CEO and VP HR. This was an unstructured give and take. The CEO mostly listened, and the VP was very courteous and respectful. Nice people.

    Interview Questions

    • What metrics used for call center management.   2 Answers
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