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      Definity

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      Customer Service Representative Interview

      Jan 1, 2019
      Anonymous employee
      Kitchener, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Definity (Kitchener, ON)

      Interview

      I did a phone interview then a few online assessments (excel, typing exercises, personality test). Then I was invited for an in-person interview. In-person interview was situational based, meaning they asked you to remember a time when, what would you do in this situation etc.

      Interview questions [1]

      Question 1

      Why do you want to work for this company? Explain a time when you diffused a situation where a customer was upset.
      Answer question
      3

      Other Customer Service Representative Interview Reviews for Definity

      Customer Service Representative Interview

      Jun 21, 2024
      Anonymous employee
      Waterloo, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Definity (Waterloo, ON)

      Interview

      Interview was straight forward and fairly simple. All they ask is about your experience in handling difficult customers and stuffs. Interview happened just for 15 minutes and they gave me an offer

      Interview questions [1]

      Question 1

      How will you handle angry customers?
      Answer question

      Customer Service Representative Interview

      May 17, 2021
      Anonymous Interview Candidate
      Waterloo, ON
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Definity (Waterloo, ON) in May 2021

      Interview

      the first level of the interview was online contains 12 questions.it takes 1 hour for me to finish all questions some of them was written questions and some of them was oral

      Interview questions [1]

      Question 1

      are you interested in learning new technologies?
      Answer question