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      Diligent

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      Customer Success Manager (CSM) Interview

      Feb 17, 2026
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Diligent (Galway)

      Interview

      The interview process was smooth and relatively quick - Manager taking their decision quickly - no tricky questions but sound ones. Good communication with recruitment team, feedback after each interview which is not so often nowadays Good experience altogether.

      Interview questions [1]

      Question 1

      What is specifically attracting you to a role at Diligent?
      Answer question
      1

      Other Customer Success Manager (CSM) Interview Reviews for Diligent

      Customer Success Manager (CSM) Interview

      Nov 19, 2025
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Diligent (New York, NY) in Oct 2025

      Interview

      4 interviews total - recruiter, two team members, then a director. They had me hyped up with 'everyone loves you' and 'great feedback' then a week goes by with nothing. Finally a phone call, they chose someone else. I'm wondering why if they loved me so much they felt the need to keep interviewing other people. Bottom line dont get your hopes up here.

      Interview questions [1]

      Question 1

      why did you leave your former company? What about it was stressful
      Answer question

      Customer Success Manager (CSM) Interview

      Jul 8, 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Diligent

      Interview

      Three rounds of interviews, recruiter, Hiring Manager and Head of Office. Background and culture fit, some questions on how you would work with a customer in certain capacities. I don't think they really knew what they wanted from the role to be honest.

      Interview questions [1]

      Question 1

      How would you work on a regional portfolio to improve the customer experience?
      Answer question
      1