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      ECRS

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      Customer Care Representative Interview

      May 30, 2025
      Anonymous employee
      Boone, NC
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at ECRS (Boone, NC)

      Interview

      The Interview process was relatively long - I was recruited but still took about 6 weeks from 1st interview to offer. I interviewed with HR, customer care director for the 1st and 2nd interview. I shadowed another employee for the first interview. Final interview was with the CEO

      Interview questions [1]

      Question 1

      I was asked several questions about my prior sales experience and experiences with de-escalation
      Answer question

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