I applied online. The process took 3 weeks. I interviewed at Eurostar International (London, England) in Feb 2019
Interview
CV then video interview then assessment day in London. I seriously believe they have a zealous positive discrimination policy. They're not looking for talent just a certain gender, colour and sexuality.
Thank you for taking the time to leave a review. We take your feedback very seriously and I would like the opportunity to discuss your comments further. Please contact me at Gerard.jacques@eurostar.com
Other Customer Service Team Member Interview Reviews for Eurostar International
I applied online. I interviewed at Eurostar International (London, England) in Feb 2019
Interview
Morning was group assessments (give instructions and then they give you a problematic situation you have to solve in teams). Then we were taken to the station of London St Pancras and that's where I knew I wouldn't get to the next stage. I was given as instructions "Now you have a walk in the lounge". Thinking the instruction given was very vague, I simply asked if she wanted us to go around and talk to people or if she had any specific expectations. The lady meant to assess me raised her eyebrows and told me "You do what Eurostar expects you to do".... which once again, was very vague so I simply asked her to confirm and she looked very annoyed. I have been teaching for 7 years now so I think I can recognize a clear instruction when it's given. It wasn't the case though. After that, she was meant to follow me around to assess me...which she didn't do at all. Instead, she only followed the other girl she was assessing. I knew from there I wouldn't be given a chance despite me having done well. We were then offered lunch and then they called 3 candidates in a room (including myself) and we were told we wouldn't get an interview. We were also told we would be contacted on the day to have feedback via email or phone. To this day, I haven't heard anything from them despite me sending an email for feedback. I was totally ignored. I would also like to add there were some candidates who already knew some people assessing us. I guess that was clearly an advantage for them. I'm sure the benefits of the job must be good, not going to lie. However, if it's to work for a company where people look down on you when you ask a question or don't even bother giving you feedback when you've travelled from far to get to the interview, then no thanks. I won't be wasting my time in the future. I've always had a positive impression of Eurostar as a customer. Now I've experienced this, it brought my opinion on a much lower level.
Thank you for taking the time to leave your feedback. Please don't hesitate to contact me at gerard.jacques@eurostar.com, to let me know a little more about who you spoke to and your experience of applying for the role. Please accept my apologies for the disappointing experience.