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      Flatiron Health

      Part of Roche

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      Flatiron Health interviewsFlatiron Health Associate Account Manager/Customer Support Associate interviewsFlatiron Health interview


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      Associate Account Manager/Customer Support Associate Interview

      May 25, 2017
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Flatiron Health in Apr 2017

      Interview

      I have never written a review before, but because of my experience, I feel compelled. I had a bit of an unconventional progression with Flatiron as I was still in undergrad and networked aggressively to get an interview with this company. Like many of you I'm sure, I was compelled by Flatiron's mission and have heard great reviews about the people, perks, etc. While in New York, I came into Flatiron's office to do my first "introductory chat" (they are usually on the phone, but they allowed me to come into the office while I was in town). Even the 30 min "introductory chat" felt like a test in which the interviewer was more intent on discovering my weaknesses rather than my strengths, or my potential to contribute. My next step was supposed to be a 45-60 min chat with another member of the team, but it was immediately clear that this interviewer hadn't debriefed with my first at all, and asked the exact same questions, cutting me off even before the 30 min mark. It was hardly a progression. The second interviewer was distracted, laughing at his friends from outside the conference room, condescending, and seemed he'd made up his mind about me before we started. I was soon told I was too inexperienced for the role. I felt this made some sense as new grads don't always start in Account Management, but when the company reached back out and asked me if I was interested in a Customer Support Associate role, that's when the company really turned me off. Again, I was set up with a 30 min phone call with an interviewer who was brusk and couldn't wait to finish out the call. Any time she felt I was unclear, she asked her clarifying questions aggressively as if to make me feel plain dumb. A few days later, I was again told I was too inexperience for the role. Having seen the Customer Support Associate role as a common entry level position, I asked the recruiter what Flatiron considers an "entry level position," and was told they don't really hire recent grads. If you are a college graduate, make sure you pin them down and figure out if they're actually open to hiring you before you go through this process. It's not pleasant, so I wouldn't recommend it unless you have a shot. It's likely they just didn't want to give me real feedback, but regardless, they struggle with communication between each party involved in the interview process, they are slow to get back to you (you have to send follow up emails), and your interviewers may be very brusk/cold. I'm sure the people are wonderful once you're "in", but to outsiders, they should really work on their impression.

      Interview questions [2]

      Question 1

      Tell me about a time when you had an angry customer. What did you do?
      1 Answer

      Question 2

      Tell me about a time you were frustrated at work. What did you do?
      1 Answer
      7