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      ForUsAll

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      ForUsAll interviewsForUsAll Customer Success Manager interviewsForUsAll interview


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      Customer Success Manager Interview

      Oct 2, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at ForUsAll

      Interview

      The process was very straight forward. The recruiting team was very communicative throughout the process and kept me in the loop on next steps. My now manager was very honest about the things they needed to work on as an organization

      Interview questions [1]

      Question 1

      Explain how you engage with you customers at a larger organization and how you would bring that to ForUsAll
      Answer question

      Other Customer Success Manager Interview Reviews for ForUsAll

      Customer Success Manager Interview

      Nov 2, 2017
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at ForUsAll in Oct 2017

      Interview

      Met with hiring manager first, then invited back to meet with the hiring manager again and two other directors. Total of three hours, good interview, very smart and professional people. Final round with CEO for one hour, the CEO wasn't prepared for the interview - he hadn't seen my resume before or read the notes from the prior interviews. He type-cast me as someone who wouldn't be able to work at a startup because my previous employers were large public companies. This was disappointing since it was a summary judgement which ignored my accomplishments and qualifications. Also, if the CEO is unwilling to hire candidates from large companies - they should be screened out initially. I left the interview doubting the CEO's leadership which led me to lose interest in the job opportunity.

      Interview questions [1]

      Question 1

      The interview questions are provided before the interview so there is adequate time to prepare.
      Answer question
      7
      avatar
      ForUsAll response
      8y
      Thank you for your thoughtful feedback. Recruiting is a very important function at ForUsAll and we take every feedback from each candidate very seriously. We are always looking for opportunities to improve in this dimension. You are right about the fact that I wasn't prepared for the interview. Normally, I would read the resume and my team's interview notes before my interview. While it doesn't change the fact that I didn't do that, I believe I explained the special circumstance of why I was unable to do that before the interview and apologized to you at the beginning of the meeting. As for type-casting, I am sorry that you felt that way. We have a good number of employees with large public company experience and value the insights that they gained during their tenure with those companies. In my short interaction with every candidate, I need to make a quick judgment on whether a candidate is the right fit to become one of our co-creators. It is entirely possible that I could be wrong, resulting in a great candidate is not offered the role. Your case may be an example of one of these false negatives. However, given our size and the impact that each hiring decision has on the team, that is where we need to be right now. If we are going to make a hiring mistake, we want to make a false negative mistake, not a false positive mistake. I'm sorry that it didn't work out this time. While I didn't make the right impression, I wanted you to know that we do everything we can to treat each and every candidate with the utmost respect and to try to provide the best candidate experience. Best, Shin Co-founder & CEO