Customer Service Representative applicants have rated the interview process at Foundever with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 586 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 11 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 586 Glassdoor interviews include:
Skills test: 16%
Phone interview: 14%
One on one interview: 13%
Background check: 12%
Drug test: 12%
Personality test: 10%
Presentation: 9%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Foundever (Baguio, Baguio) in Jun 2019
Interview
Interview tips below 😇
Initial Interview questions-Please careful with your pronunciation and grammar!
😊😉
1.Tell me something about yourself - discuss your family and educational background, Achievements, roles in previous job
2.Tell me something about your hobbies,favorite books, movie..be ready to describe your hobby,summarize the last book you read or the movie that you watched.
3.Why did you choose to apply to CNX than other call center? - Highest paying BPO, Fun at work, Career development, etc.
4.Where can you see yourself 5 years from now? - Still here at (company name) promoted as a Manager
5.Can you work in the evening shifts? Yes
6.Are you willing to go overtime if needed? -Yes
to earn extra
7.Can you work under pressure and with different work schedules if needed? Yes
8. How long will you stay in CNX? at least 1 to 2 years
9. Why did you resign from your previous Job - Do not say AWOL, Immediate resignation. Say something positive.
**Write your answers on a scrap paper and practice your delivery**
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026
Interview
Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled.
Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show.
I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.