I applied online. The process took 2 days. I interviewed at Foundever in Oct 2021
Interview
HireVue Interview: you record answers via webcam to several questions, followed by writing some short answers, and then play 3 computer skill games.
TIP: you have 30 seconds to review question before recording, but you have 4 chances to record the perfect answer. After recording your first attempt, you can pause the video and then take as much time as you need to come up with a great answer without the rush.
Interview questions [7]
Question 1
Q: Please describe a time you dealt with a customer who was frustrated about a problem they had been trying to solve on their own, but required additional assistance. Describe the situation, what you did to resolve the issue, and the outcome.
Q: Describe a specific time when it was important for you to adhere to policies or procedures. Please describe the situation, your actions, and the outcome.
Q: Tell us about a time when you experienced difficulty keeping a commitment you made due to other important priorities. Please describe the specific situation, your actions, and the outcome.
Q: Working from home is an awesome benefit, but it's not for everyone. Tell us why you think you'd do well working from home, and how you would ensure that you have a quiet, distraction free environment during your work shifts?
Q: At SYKES, our customers depend on us! What can you tell us about your attendance and timeliness for work (or school)? And…do you have any days or times that you’re not available for work?
Q: Our agents use a variety of computer programs and may have multiple windows open at one time (don't worry, we'll train you!) Help us understand how comfortable you are on a PC by selecting each of the following items that you have experience with:
I applied online. The process took 5 days. I interviewed at Foundever (Toronto, ON) in Oct 2022
Interview
1st interview: answered questions and recorded them on the website they sent you. Also some "games" to test your ability. 2nd interview: HR introduced the company and job duties on Adobe Connect. Afterward, HR asked a few more questions
Interview questions [1]
Question 1
Describe an experience of you following policy and rules. Describe an experience of you not having enough to finish things that need to be done.