I applied online. The process took 1 week. I interviewed at Foundever (Suceava) in Apr 2021
Interview
As an Anti-Fraud Specialist at Foundever, I ensured the
company's financial integrity and security by:
Evaluating Returns: Analyzing and approving/rejecting
customer return requests after carefully assessing
transaction details, justifications, and supporting
documents for legitimacy.
Detecting and Investigating Fraud: Overseeing
investigations into potential fraudulent activities within
customer transactions, including analyzing suspicious
patterns, verifying data authenticity, and collaborating
with relevant departments to prevent fraud.
Managing Blacklists: Maintaining phone number
blacklists for fraudulent or unwanted behavior, applying
clear criteria for adding/removing numbers to reduce
company risk.
Rate and Cancellation Assessment: Reviewing and
deciding on customer rate cancellation or modification
requests, requiring a deep understanding of the
company's financial policies and customer relationships
while considering financial and contractual implications
Other Customer Service Representative Interview Reviews for Foundever
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026
Interview
Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled.
Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show.
I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.