Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HGS

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: HGS reviews | HGS jobs | HGS salaries | HGS benefits
      HGS interviewsHGS Customer Service Agent interviewsHGS interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Agent Interview

      Feb 7, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at HGS in Apr 2018

      Interview

      Simple straightforward including offer. Not more than an hour in person process. Less wait time, include assessments and language skills test. Thank you for the opportunity and job offer given

      Interview questions [1]

      Question 1

      Past experience dealing with customers
      Answer question
      avatar
      HGS response
      4y
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.

      Other Customer Service Agent Interview Reviews for HGS

      Customer Service Agent Interview

      Aug 22, 2023
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at HGS

      Interview

      It was easy to crack but waited so long. It took the entire day and too much crowded. Finally did not receive any confirmation about the selection on the same day. Received a call after couple of days informed that I was selected

      Interview questions [1]

      Question 1

      Strength and weekness, tell me about yourself and your projects
      1 Answer
      1
      avatar
      HGS response
      2y
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.

      Customer Service Agent Interview

      Feb 2, 2017
      Anonymous employee
      North Bay, ON
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HGS (North Bay, ON) in Mar 2016

      Interview

      Applied through Kijiji via e-mail, addressed to apply on their online site. Received on-site interview within a few days. The process was a few hours, had literacy test, Canadian awareness test and interview. There is also a criminal record check that they do (if they wish to hire you) that is taken out of your first paycheck.

      Interview questions [1]

      Question 1

      An angry customer calls in, they are ranting to you about their issue and getting more aggressive as you talk. How do you handle the customer? (Roleplay question)
      1 Answer
      avatar
      HGS response
      8y
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best for your future endeavors :)