Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at HGS?

52% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (681) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 204 reviews)); "Good people and teams mates." ((in 137 reviews)); "Good work environment and comfortable" ((in 133 reviews)); "Friendly nature good environment better place to work" ((in 131 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 450 reviews)); "Poor management and will not appreciate hard work" ((in 224 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

HGS reviews

3.3

52% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

67% approve of CEO

50% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jun 2, 2026

Work from home flexibility but limited salary growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home, good timing of shifts

Cons

base salary - not easy promotions

4.0

May 24, 2026

Job security, but overwhelming deadlines and long hours

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

work from home. job security

Cons

Deadline is crazy, all the time. we dont have that much of a work though but whenever we do they came up with crazy deadline. and late night works. everyday you have to work like 16-18hrs a day.

HGS Response

1w

Thank you for your feedback. We value your comments on flexibility and job security, and we also acknowledge your concerns. Please feel free to reach out at Talk2us@hgs.com.

3.0

May 20, 2026

Low pay

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

They offer some campaigns which are fully remote

Cons

They don't pay well. Basic pay

HGS Response

1w

Thank you for your feedback and for being part of HGS. We’re glad you appreciate the remote work opportunities and value your feedback. For any concerns or suggestions, feel free to reach out to Talk2us@hgs.com.

Viewing 1 - 3 of 5,007 Reviews

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Jobs at HGS

Spanish Bilingual CSR

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from home flexibility but limited salary growth

Job security, but overwhelming deadlines and long hours

Low pay

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