I sent them my CV, then received a call a few days later to run through the job role and my employment history. I then arranged a telephone interview. The telephone interview was about 30 minutes long and I was asked competency based questions, I was told I was successful and I then arranged a face-to-face interview at the assessment centre. The day at the assessment centre was very relaxed and all the staff were really great, there were three applicants and we started with a short introduction and an informal chat. I had then had a one-on-two interview (me and two of the recruitment team) which was more competency based questions relating to customer service. I then took a multiple choice question/psychometric style test, you didn't need any specialist knowledge for this and it was basic common sense. Finally we went back, had a cup of tea and asked some questions about the role and we were on our way! The whole process lasted about 2 hours. Painless!