The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
I applied online. The process took 1 day. I interviewed at HSBC in Jul 2015
Interview
I applied online and was called for a phone interview the next day. The interview was straight forward and only lasted 20 minutes. The interviewer was friendly and asked questions about my previous work experience, education and why I applied for HSBC and specifically the role which I applied for. I was also asked some competency questions but these were fairly straight forward, such as "What is good customer service?" and why is it important to resolve customer complaints during the first conversation?"
Interview questions [2]
Question 1
Why is it important to resolve customer complaints during the first conversation?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview