I applied online. I interviewed at HSBC (Leeds, England) in Feb 2025
Interview
The recruitment team were accommodating and hospitable. They showed us around and presented what to expect in the role. I would think that i answered correctly but just surprised that i didn't get the offer.
Interview questions [1]
Question 1
Tell me about yourself, why hsbc, tell me a time you had to multitask, when have you gone above and beyond for a customer, when di you have to build a rapport with a customer or colleague, the gave a script to read
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?