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      Customer Success Manager Interview

      May 2, 2024
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HowNow (London, England) in Mar 2024

      Interview

      The interview process was pretty standard and the people who interviewed me were very friendly and seemed like a nice bunch. The turnaround in between the 2nd and 3rd stages was relatively quick, which wasn't an issue. However, I was initially told it was a three-step process, but it turned out to be four. Plus, I had to chase for an answer a couple of times to see if I'd got the position. *Something worth bringing to people's attention - someone at HowNow told my CEO I'd applied for the role (guessing it was someone pretty senior in the business). This isn't acceptable and there's no way I can tell I didn't get the role because of this breach of confidentiality. I'm pretty fortunate this didn't effect my current position.

      Interview questions [1]

      Question 1

      What are your top three characteristics?
      Answer question
      1

      Other Customer Success Manager Interview Reviews for HowNow

      Customer Success Manager Interview

      Nov 9, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at HowNow

      Interview

      Standard initial phone call booked in for 30 mins. Spoke for nearly an hour, good vibes then I received a follow up email to book in a 2nd interview with someone in C-Suite, which I was stoked about. I gave my availability and heard nothing back, followed up after a week, nothing. Followed up for a third time after 2 weeks and nothing. If that is how unorganised the interview process is, I am happy to have dodged a bullet, internal processes must be a mess.

      Interview questions [1]

      Question 1

      Standard questions on work history and if I had performed certain tasks with clients etc.
      Answer question
      2

      Customer Success Manager Interview

      Nov 9, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at HowNow

      Interview

      Negative experience. I was approached for the interview and Kumar made it quite clear I didn’t have the right experience early on and from then on was very rude and dismissive and didn’t seem engaged. Found the whole interview to be a negative experience for me.

      Interview questions [1]

      Question 1

      Tell me about your previous experience
      Answer question
      2