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      IBEX Global

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      Customer Service Retention Interview

      Jun 29, 2026
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at IBEX Global (New York, NY) in Jun 2026

      Interview

      I applied online and was invited to complete a virtual one-way interview where I answered prerecorded questions. After that, a recruiter contacted me via text to schedule a live interview for the following day. The only issue I experienced was that I never received my Microsoft Teams meeting link before the scheduled interview time. I waited until after the interview was supposed to begin and then had to contact the recruiter myself. About 10 minutes later, I received the meeting link and the interview proceeded. During the interview, they asked detailed questions about my work history, responsibilities, and previous job duties, so be prepared to discuss your resume thoroughly and provide specific examples. Before the interview, I was asked to show a government-issued ID. I also had to submit an internet speed test and show my work-from-home setup, including my workspace and internet modem. Overall, the interview itself was straightforward and professional once it began. I was told I would hear back within 24 hours, but I never received a follow-up, so I assume I was not selected for the position. My recommendation would be to improve communication regarding interview links and follow-up with candidates, even if the decision is a rejection.

      Interview questions [3]

      Question 1

      Reason why I left previous employers.
      Answer question

      Question 2

      Wanted to know exact dates of work history.
      Answer question

      Question 3

      Had to do a mock phone call as a cable service agent/sales call.
      Answer question