Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Intercom

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Intercom reviews | Intercom jobs | Intercom salaries | Intercom benefits
      Intercom interviewsIntercom Customer Success Manager interviewsIntercom interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      Jun 7, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Intercom (London, England) in Apr 2026

      Interview

      The interview from the hiring manager is horrible. He basically just scripts out the context without listening to the conversation then goes to next question. The question he asked never related to any job related topics, also when you ask back job related question, the hiring manager refused to answer. From the job inteview, you already can tell the culture should be toxic & people are individually driven rather than team working.

      Interview questions [1]

      Question 1

      Describe a time when you have to challenge the executive
      Answer question

      Other Customer Success Manager Interview Reviews for Intercom

      Customer Success Manager Interview

      Mar 25, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Intercom (London, England)

      Interview

      The initial recruiter call was scheduled for 30 minutes but ran to 50, largely due to the conversation following a scripted format. Some basic role-specific questions could not be answered, as the recruiter was based in a different region to the role. This felt misaligned, particularly given the emphasis on reviewing company materials beforehand, which largely mirrored the information shared on the call. The hiring manager joined the interview late and came across as abrupt in their communication style. When asked about company culture, particularly in light of existing online reviews, the response suggested these were an accurate reflection, with limited additional context or balance. I was invited to progress to a third stage, however the preparation provided by the recruiter and accompanying documentation were inconsistent. Guidance on interview approach further reinforced concerns around culture and expectations. I chose to withdraw from the process at this stage.

      Interview questions [1]

      Question 1

      How do you manage success plans
      Answer question

      Customer Success Manager Interview

      Dec 23, 2024
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Intercom (Chicago, IL) in Nov 2024

      Interview

      The interview process was straightforward and well-structured: a phone screen, followed by a 1:1 with the hiring manager, a presentation, and then a panel interview. While I didn’t progress to the final stage, the recruiter initially extended an opportunity to discuss feedback on my performance. However, after I requested to set up that call, I received no response, which was a disappointing conclusion to an otherwise positive process.

      Interview questions [1]

      Question 1

      Give a specific example of customer challenge and how you helped resolve it
      Answer question
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Intuit
      4.4★Compensation & Benefits
      avatar
      Adobe
      4.1★Compensation & Benefits
      avatar
      Motorola Solutions
      3.9★Compensation & Benefits
      avatar
      MathWorks
      3.8★Compensation & Benefits