Intercom Reviews

Pros

Very nice environment and possibilities for career progression

Cons

Working from another country limited to 3 weeks per year SDRs targets are monthly and you can only reduce them twice per year resulting in not taking much vacation

Pros

The personalities at Intercom are generally kind and good natured. Unlimited PTO was a major benefit but benefits began to dwindle starting in 2022.

Cons

Eoghan. The board that booted out one of the most impactful and inspiring female CEOs without warning or real reason. Eoghan is arrogant, rude, demeaning, disrespectful, and so much more. He has a history of sexual harassment that he considers himself blameless for and will berate you should you ever ask about it. He schedules towns halls and all hands and then shows 15-20 mins late without a care in the world. Management and leadership do not understand the product. They will tell you that you did not meet their expectations when, in fact, they never told you what these expectations were that you should be meeting. You are set up to fail. Asking for help will only be used against you. This was the case even when my physician submitted a reasonable accommodations ADA letter.

Pros

Great coworkers, really solid product. I’m actually in favor of a lot of the product strategy changes that we’re making this year.

Cons

LEADERSHIP It’s been four months since layoffs, CEO change, and product strategy shift. Like I mentioned the product strategy seems to be going well and was needed but the CEO has completely ruined the culture that I signed up for. He has a very detailed history that you can easily research yourself. His (public) Twitter in which he identifies himself as the CEO of Intercom is also problematic. Regardless of this - I really love my job, I wanted to give him a chance…he’s worse than I anticipated. I will spend a week working with customers and in the weeds of the product, and absolutely love my job. I’ll then attend an all hands (half of the agenda is the CEO stroking his own ego) and absolutely want to quit hearing him speak. He has to be the most un-motivating public speakers I’ve ever heard. Part of me thinks he is purposefully trying to run people off to reduce headcount without paying severances. He mentions multiple times if you’re not “prepared for battle” Intercom is not for you.

Pros

My experience at Intercom has been nothing but great. The people I work with are some of the smartest and genuinely nice co-workers I've had. We have a culture of respect at all levels; Whether I'm working with C-suite or an IC, I feel like my opinion is valued. I can also see the direct impact of the work I do on a daily basis. I think our shift in strategy is smart and will put us in a good spot for the future.

Cons

There's a lot of change happening in tech these days and in order to hit our revenue goals, we had to change the way we do things which can be hard for people. We are moving fast, so if you don't like to move with a sense of urgency then you will likely not be happy here.

Pros

The people are what keep me in my role, they are passionate, innovative, considerate, collaborative, genuinely kind and very smart. Most of all, I've seen that everyone at company cares about diversity & inclusion, and our company also focuses actively on equity & belonging. It is not just work driven by the HR team, the leaders care, are proactive in calling out inequities and working with HR to fix any broken systems. I am definitely proud to work here - the approach to DEI is honest, humble and committed in my experience.

Cons

The company has dealt with a lot of change in Exec leadership in the last year and it has resulted in a lot of starting & stopping. Additionally its moved to a more corporate hierarchy, with a ton of new vertical layers in management than just a few years ago which is taking time to adjust to. Then the recent change in our CEO is definitely cause for a lot of concern - we lost a CEO who valued DEI work, was transparent and kind. New CEO is the old founder and has a history of saying he cares about DEI but then tweeting about "pandering to employees." Still trust the other Exec members to keep our culture strong, but it will be rough road.

Pros

Nice office space in SF- that's it

Cons

The middle management team is horrible. Directors see you as a numbers. I was new to the industry and I needed help the first few weeks of my onboarding and there was absolutely nobody to support me. I thought that's a norm in tech companies and you have to be on your own but now that I work at a different company is SO different.

Pros

Pay was competitive and bonuses were included in monthly payouts depending on if KPIs were met. Daily lunches and snacks, free. Hybrid work. Outgoing team members and good growth opportunities.

Cons

Change of CEO was terrible. They brought back someone with sexual allegations against them and publicly transphobic/homophobic. Someone who does not want to support employees wants or needs. They all drink the koolaid there.

Pros

If you can stomach the culture and decline business there's tons of opportunity for taking on more responsibilities which might lead to career growth.

Cons

Company's performance and culture is declining fast since Eoghan, the new CEO, has joined. Great individual product contributors are limited by the company's poor ability to execute; always in constant planning mode. Performance doesn't seem to be too hot and people are leaving quickly with the added mess of the new CEO. The new CEO continues to use insensitive and inappropriate language and has publicly told folks to quit if they aren't "emotionally strong enough." This is a statement that is repeated at the end of every new announcement. I encourage anyone looking to join to do some light google searches, it won't take much to get a flavor of what you can expect. The compliancy from the other leaders has been disappointing.

Pros

Company has a great culture and good benefits (unlimited PTO, free lunch, health, dental and vision insurance)_

Cons

Lack of motivation, starting with the unrealistic quota set for the different segments. No one in my division met their quarterly goal and very few from the other teams (MM and ENT) did. The vast majority missed their targets, including the company itself. They laid off over 300 employees in three different phases and kept telling us after each wave of layoffs that it wouldn't happen again. Only that they lied and it did. So none of us know who's safe and who isn't.

Pros

Competitive OTE, decent benefits, reasonably good culture. Company has a solid revenue base rooted in SMB and will likely see a successful IPO or exit via acquisition some day.

Cons

Brand-focused marketing without the $ to really play the game paired with ineffective demand generation. True company focus is on SMB customer base, penetrating enterprise market is hyped but in practice treated as an afterthought. Leadership are largely armchair quarterbacks.