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      Intercom

      Engaged Employer

      Intercom reviews

      3.9

      78% would recommend to a friend

      (474 total reviews)
      avatar

      Eoghan McCabe

      67% approve of CEO

      88% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.0

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Senior management

      3.5

      Diversity & inclusion

      Intercom has an employee rating of 3.9 out of 5 stars, based on 474 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      474 reviews
      2.0
      Jun 8, 2026

      Serious decline in culture and poor communication, while paying competitively

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Founders are still involved and will help on top accounts. Competitive compensation. Good breakfast and lunch. Access to the resources one needs, with no apparent shortage of money.

      Cons

      Silent layoffs. Lack of trust in the employees by leadership. Senior management is poor at defining and communicating expectations. The fast pace of hiring, changing titles and roles, frequently adjusting strategies and shifting ICPs leads to regular confusion. Very poor professional development (zero for many). Investor interests have taken a higher priority than the employees. A once team-first culture has weakened, as the company becomes more corporate, with the early company value of 'We go further together' being eliminated and never replaced with anything about working strong as a team, which is another sign of the diminishing culture.

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      ReviewsIntercom reviews

      Glassdoor has 497 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.