I applied through an employee referral. The process took 1 day. I interviewed at Lebara (London, England) in May 2015
Interview
Phone interview initially. then invited in for group session where we spoke about ourselves,were asked to answer spoken and written questions ( a lot about previous customer service experiences etc ) and perform how we would act on the phone given certain scenarios >Our Lebara greeting in 2 languages. Give examples of good and bad customer service etc.
Interview questions [1]
Question 1
how you exceeded / went above and beyond what was required or would of been expected in one particular instance.
I applied through a staffing agency. The process took 3 days. I interviewed at Lebara (London, England) in Sep 2015
Interview
The people were really friendly and nice. The location was ok to find. Once I arrived you had to sign in and elevator to the reception. Signed in and took a seat a young man set a few seats away and he took about 5 mins or so to realise and present himself as the supervisor. I followed the way to the floor filled with segments of country teams with a call centre setting and flags to represent individual teams.
The first part was straight into action, after been shown around and introduce to the 2nd supervisor I set to listen to Spanish calls abd absorb an agent in action .
Then went into a office and answer some interview questions.
After the interview was advised via call and email of job offer
Interview questions [1]
Question 1
There was a customer service over the phone role play where customer needed credit to call a recovery service and there is no supervisor, what would you do?