I applied online. I interviewed at Mango (London, England) in Apr 2018
Interview
I applied online and interview process took 3 days. We were seven people when we went inside we were given a piece of paper with different statements written on it to number them which comes most and then least the in group discuss with each other and get their views too. Then we split into peer to sell outfit one became customer and other sale assistant and vice versa. We were called for one to one interview where we were different questions, working hours, days etc. I got call same evening that I was selected.
Interview questions [1]
Question 1
What was the time you gave excellent customer service?
The interview process was well-organised, professional and enjoyable from start to finish. Communication was clear and timely throughout, and each stage was structured to provide a comprehensive understanding of the role, team and wider business. The interviewers were engaging, approachable and genuinely interested in my experience, creating a positive and welcoming atmosphere while ensuring a thorough assessment process.
De sollicitatieprocedure verliep duidelijk en goed georganiseerd. De communicatie was tijdig, vriendelijk en professioneel. Ik voelde mij gedurende het hele proces goed geïnformeerd en begeleid. De verwachtingen en vervolgstappen werden helder uitgelegd. Een zeer prettige ervaring.
Interview questions [1]
Question 1
De belangrijkste vraag die gesteld werd ging over mijn motivatie voor de functie en waarom ik juist bij deze organisatie wil werken. Daarnaast werd er gevraagd naar mijn relevante ervaring en hoe deze aansluit bij de functie. Ook werd mijn manier van werken en samenwerken besproken.
Mantuve una entrevista individual con los responsables del área, donde evaluamos en detalle mi trayectoria previa, mis competencias técnicas y mi capacidad de adaptación a los objetivos estratégicos de Mango.
Interview questions [1]
Question 1
Cuentame tu experiencia, como gestionas un cliente no satisfecho con el servicio etc