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      Mass General Brigham

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      Referral Service Associate Interview

      Apr 14, 2014
      Anonymous employee
      Waltham, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Mass General Brigham (Waltham, MA) in Jul 2012

      Interview

      I received a phone call from a person in the HR department asking to set up a time to interview. Received a follow up email with the interview time and directions. Met with HR and went over my resume and qualifications. They only asked questions regarding my resume and experience and how I would handle certain situations - there were no crazy out of the box questions asked. I was brought over to meet with the head of the department for which I would be working. The department head asked me more questions about my experience and how I would handle different potential situations. After this meeting I was told that I was hired for the position and received my offer letter a week later.

      Interview questions [1]

      Question 1

      How I would handle a client who was upset or angry. It was unexpected because the job that I was applying for was described as mostly data entry and I did not know that I would be speaking with patients/clients (over the phone)
      Answer question
      1