Had an initial phone interview with the department manager. I was then brought in for an in-person interview with the department manager. I was then asked back to meet again with the department manager, the VP and the rest of the department and to take a skills test that consisted of a proofreading exercise and a correspondence test in which I was asked to dispute a traffic ticket. All went smoothly and was very professional. All up to the point where I sent them a very professional, nice and apologetic email declining the offer and the response I received was "OK." Thought that was a little rude, particularly when coming from a communications exec, but I'm sure it was a little sour grapes that I rescinded my initial verbal acceptance of their offer.