Customer Service Representative (CSR) applicants have rated the interview process at Pacific Life with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 46.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 28 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Pacific Life overall takes an average of 30 days.
Common stages of the interview process at Pacific Life as a Customer Service Representative (CSR) according to 5 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Group panel interview: 14%
Drug test: 14%
Here are the most commonly searched roles for interview reports -
Went to the 3rd interview and was not offered the job, would like to hopefully try again. Lynchburg location is where I would love to start. Hopefully it will work out if I ever apply again
Interview process was about two weeks long, panel of three people. Questions are behavioral based and how you handle situations. Gave detailed answers back. A a time that you had to deal with the angry customer and how did you handle the situation?
Interview questions [1]
Question 1
A time that you had to collaborate with others or come up with something that you’ve never done before and what was the outcome
I applied through an employee referral. The process took 3 weeks. I interviewed at Pacific Life (Lynchburg, VA) in Jan 2018
Interview
The first interview was a 30 minute phone interview. They sent email the next day and said would like to call me back for a second interview 2 weeks later. First part of second interview was with a lady over the webcam from California and the second part was with HR and supervisor. Received call back a week later saying didn’t get the job.