Customer Service Representative applicants have rated the interview process at PacificSource with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at PacificSource overall takes an average of 34 days.
Common stages of the interview process at PacificSource as a Customer Service Representative according to 3 Glassdoor interviews include:
Presentation: 20%
Phone interview: 20%
Drug test: 20%
One on one interview: 20%
Group panel interview: 20%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at PacificSource (Springfield, OR) in Nov 2020
Interview
Job was posted through hiring agency. I submitted my resume and was called to hiring agency for face to face interview. The hiring agency liked me enough to assign some administrative tests. I must have passed because she forwarded me to the actual company for further consideration. I was then contacted by PacificSource and scheduled for a Zoom interview. At our scheduled time, I was interviewed by their office receptionist and some other non-hr office staff. For 30 minutes, they asked me a series of non-sensical, meaningless, and irrelevant question. I never heard back from them, but for the next three months, I noticed their continuous posting for the same job, still not filled, now on Indeed. I guess when you can’t find that ideal employee candidate through an employment agency, you’ve gotta look yourself. Three months and still searching makes me wonder what criteria they are seeking? I can’t say I was disappointed by their rejection, their Google and Facebook reviews are plentiful and atrocious.
It was fine, typical of any phone interview, not difficult and not easy. I dont know why I need minimum 30 words to say it was not a terrible experience.
Interview questions [1]
Question 1
The interviewer asked if I can handle calls that might have a lot of background noise
I applied online. The process took 4 weeks. I interviewed at PacificSource (Boise, ID) in Jan 2022
Interview
super slow - the entire process is painfully slow. the HR team seems overwhelmed and disorganized. The Phone Screen part seems not helpful since no notes are sent down the line. Its like starting over every time you speak with someone.
Interview questions [1]
Question 1
They ask you to use the STAR method which doesn't always fit every job so it was difficult to for me to follow the method