Customer Service Representative applicants have rated the interview process at Petro Home Services with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Petro Home Services overall takes an average of 9 days.
Common stages of the interview process at Petro Home Services as a Customer Service Representative according to 7 Glassdoor interviews include:
Drug test: 24%
One on one interview: 24%
Phone interview: 18%
Background check: 18%
Other: 12%
Presentation: 6%
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I applied online. The process took 2 days. I interviewed at Petro Home Services (Poughkeepsie, NY) in Apr 2016
Interview
Very basic, easy questions, phone screening and then an in-office interview was scheduled for the following day. Interview was with hiring manager, and a supervisor. Discussed work history and what "customer service means to you." Asked about multi-tasking skills, cross-selling other products and if you were comfortable working in a call-center like environment.
Interview questions [1]
Question 1
Can you give me an example of a difficult customer interaction and the outcome of the situation?
starts with a phone call to set up a time and date for interview. once you meet with a manager you are informed of duties and what is exected of you and the hours you will work. you then take a drug test
I applied through other source. I interviewed at Petro Home Services
Interview
simple interview process- took two weeks for background check to fully clear before begining work. began training 2 weeks after hire- went through 2 weeks of training then put on the phones.
Ver long as you meet with multiple individuals which was helpful because you meet the people in charge and you get a great understanding of the expectations and requirements that the initial description gives you