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      Rolex

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      Customer Service Representative Interview

      Mar 18, 2022
      Anonymous Interview Candidate
      New York, NY
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Rolex (New York, NY) in Feb 2022

      Interview

      HR doesn't know what they're doing. They aren't looking for specific skills. I was sent to interview in three different departments that have nothing to do with each other. It makes no sense. When they made the offer I was already working somewhere else.

      Interview questions [1]

      Question 1

      How do you handle stressgul situation?
      Answer question

      Other Customer Service Representative Interview Reviews for Rolex

      Customer Service Representative Interview

      May 18, 2023
      Anonymous Interview Candidate
      Geneva
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Rolex (Geneva) in Aug 2022

      Interview

      1 interview over the phone with HR, then Met the hiring manager together with hr in their office in Geneva during a second interview. the meeting lasted 1.5 h, and was friendly.

      Interview questions [1]

      Question 1

      who do you know internally? Why did you leave your last job?
      1 Answer
      1

      Customer Service Representative Interview

      Oct 12, 2021
      Anonymous employee
      Milan
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Rolex (Milan) in Sep 2021

      Interview

      The interview consisted in 3 different video calls on Google meeting platform. 1st with Human Resources, 2nd with customer experience and 3rd with chief marketing officer. You need to pass all 3 to be able to get offered a job. The interview were quite easy but they test your personality and check your mindset to see if you’re suitable for the job.

      Interview questions [1]

      Question 1

      Talk me about yourself. Why do you think you’re suitable for this job. What do you expect from us as a company. What makes you a valuable asset for the company. They also asked to give few examples of situations were you had to deal with difficult customers.
      Answer question