The assessment involves a group of around 20–25 people and lasts approximately three hours. There are three stages in total: two group tasks followed by a short individual interview of around 15 minutes.
Task 1 – You will be given 15 minutes to get to know your group. Afterwards, you will need to introduce one person to the rest of the group and share as much relevant information about them as possible.
Task 2 – You will be given 15–20 minutes to work with your group on a problem statement, generate ideas, and prepare a short presentation. You will then present your group’s ideas to everyone else.
Task 3 – This is a private conversation with a manager or team leader. It usually includes standard interview questions related to customer service and how you would handle different situations.