I applied online. I interviewed at Safelite AutoGlass (Rio Rancho, NM) in Jan 2017
Interview
This Interview took several hours (FOREVER). It was an open interview and I applied before I got there. Once I got into the interview, it was quick. The gentleman who interviewed me was quick, and I was offered a job on the spot. I went through some scripting, and did a sample computer and listening test. It was pretty easy. About 8th grade level.
After that, I did my acceptance of job information. This is where stuff got messed up. I was asked if I needed any pre-approved days off, I needed 5 days for a vacation and one for the local election that I was working. I was told that I was NOT allowed to work those days because they conflicted with the training. None of these days were noted on my file, and neither was the person who took my information down. It was incredibly difficult to get my vacation approved. I was not allowed to work that day either. Many people were allowed to take a day or so off during my training class for many different reasons.
Interview questions [1]
Question 1
Do you have any customer service experience?
Why do you think it is important to deliver a good customer experience?
Why do you think you are a good candidate for this position?
(I was also asked after reading the scripting if I have any acting experience)
Very easy, lots of star questions so be ready. Go in there with a positive attitude and you have the job. Don’t overthink it and just be yourself. I prepared a lot of what if questions and they definitely came in handy. Also do your research on the company
Interview questions [1]
Question 1
Star questions. What would you do scenario questions
I interviewed at Safelite AutoGlass (Ohio City, OH)
Interview
I first had to complete an initial assessment to evaluate my skills. Shortly after finishing the assessment, I was invited to complete an 5 question video interview. Lastly, I had an interview with a recruiter, where we discussed my customer service and remote experience.
I interviewed at Safelite AutoGlass (Fort Worth, TX)
Interview
Online, very brief, more of a conversation than a formal interview, it was very easy. Only one interview with a manager and then you wait to hear back from them with an offer/rejection.
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