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      Customer Success Manager Interview

      Mar 14, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at SevenRooms

      Interview

      Long and frustrating hiring process. It took almost a month from the day I applied to reach the second interview after the initial screening call. While the team seemed friendly, the overall experience made me feel somewhat led on. After the interview, the hiring manager mentioned that the talent team would contact me about the next step, which was supposed to be a case study/presentation. Instead, I was invited to another call with a different manager. I received an automatic rejection email 2 days later stating that it is “against company policy” to provide feedback. I have never encountered a company refusing feedback due to “policy” before. It came across as dismissive and gave the impression that candidates’ time and effort are not valued. After several interview stages, providing at least minimal feedback should be a basic courtesy. Overall, the experience left me with the sense that the process was poorly managed. In hindsight, the vibe already felt a bit off during the interviews, so perhaps it was for the best that things didn’t move forward.

      Interview questions [1]

      Question 1

      Lot of situational questions, internal collaboration etc
      Answer question
      1

      Other Customer Success Manager Interview Reviews for SevenRooms

      Customer Success Manager Interview

      Jun 8, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at SevenRooms

      Interview

      I had a great experience through the screening stages and with the hiring manager. However, the process fell apart at the third stage of four when I met with the newly appointed Director. He seemed completely disengaged throughout the interview and gave the impression that he had little interest in being there. His attitude felt quite rude and dismissive, which threw me off and made for a very awkward experience.

      Interview questions [1]

      Question 1

      What do you know about the company
      Answer question

      Customer Success Manager Interview

      Aug 20, 2024
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SevenRooms

      Interview

      About 5 weeks. Many stages across different levels. Great conversations and the role was well explained. Appears to be a close knit team which work well together. Heavily sales/growth/KPI focused.

      Interview questions [1]

      Question 1

      STAR technique. Behavioural questions asked.
      Answer question
      avatar
      SevenRooms response
      1y
      Thank you for taking the time to share your experience! We’re happy to hear you enjoyed the conversations and that our team left a positive impression. We appreciate the effort you put into the multi-stage process and if you’re still interested in a role at SevenRooms, check out our open roles: https://sevenrooms.com/careers/

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