Customer Service Representative applicants have rated the interview process at SupportNinja with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 54.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at SupportNinja overall takes an average of 11 days.
Common stages of the interview process at SupportNinja as a Customer Service Representative according to 16 Glassdoor interviews include:
One on one interview: 18%
Skills test: 18%
Phone interview: 16%
Background check: 12%
Personality test: 11%
IQ intelligence test: 9%
Presentation: 7%
Group panel interview: 5%
Drug test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at SupportNinja (Dallas, TX) in Sep 2025
Interview
This was a 30 minute recorded remote interview via Google Meet. TA shared the site location, and then asked a few question to clarify my job history. TA asked what my salary requirements were, but offered $11 under what I stated. TA also asked for me to show my ID on camera or via email to verify identity. TA stated they would share the recorded session with the employer and notify me if they wish to move forward.
I applied online. I interviewed at SupportNinja (Manila, Manila) in Jul 2025
Interview
The interview was smoth but it would take time for them to reply for an update. And I read a lot of bad reviews about the company from the other platform
I applied online. The process took 1 week. I interviewed at SupportNinja (Pampanga) in Oct 2024
Interview
During the interview, the hiring/operations manager was present but not actively listening to my responses, as the main interviewer was the one engaging with me. At one point, the manager interrupted, asked a question, and then said, “I’m not buying that.” I respectfully responded that perhaps he felt that way because he wasn’t fully listening. I even mentioned that the interview was recorded and could be reviewed to see that my explanation was complete. After this, it was clear the manager’s ego was hurt, and the dynamic of the interview changed.
Interview questions [1]
Question 1
Just typical PEENOISE HR/recruiter questions, very general, nothing too technical.”