Does SupportNinja pay their employees well?

According to anonymously submitted Glassdoor reviews, SupportNinja employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at SupportNinja. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at SupportNinja?

64% of SupportNinja employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SupportNinja 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at SupportNinja?

Customer Service Representative (58) , Customer Service Representative (CSR) (25) , Team Manager (15) , Technical Support (11) , Data Processing Analyst (8) , Customer Support Representative (6) , Technical Support Representative (6) , Data Entry (5) , Operations Manager (5) , Data Entry Specialist (4) , Data Processing Specialist (4) , TSR Support (4) , Team Leader (4) , Technical Support Engineer (4) , Account Executive (3)

What are the pros of working at SupportNinja according to real employee reviews?

"Permanent Work From Home because of the client" ((in 24 reviews)); "Great benefits" ((in 23 reviews)); "The culture is great." ((in 21 reviews)); "Has a great culture and core values." ((in 16 reviews)); "People are friendly and very accommodating especially when it comes to management." ((in 16 reviews))

What are the cons of working at SupportNinja according to real employee reviews?

"low salary compared to other companies" ((in 14 reviews)); "Pay is low, politics as always, very few benifits." ((in 7 reviews)); "There is no career growth" ((in 4 reviews))

What are employees saying about SupportNinja layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SupportNinja layoffs and their outlook for job security at SupportNinja in 2026.

What are the top reviewed SupportNinja locations?

Austin , Dallas , New York , Houston , Texas City , Clark , Troy , Albuquerque , Ohio City , Clark , Greenville , Myrtle Beach , Atlanta , Columbus , Lauderhill , Tennessee City , Dallas-Fort Worth

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SupportNinja

SupportNinja reviews

3.5

64% would recommend to a friend

(361 total reviews)

Craig Crisler

80% approve of CEO

55% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.6

Compensation and benefits

3.4

Career opportunities

3.2

Senior management

SupportNinja has an employee rating of 3.5 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SupportNinja employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

361 reviews

4.0

Jun 18, 2026

Good work-from-home setup but lacks communication

Technical support

Recommend

CEO approval

Business Outlook

Pros

All goods when you are wfh setup

Cons

You don't have any communication with the events, wfh feel lonely

4.0

May 24, 2026

Easy accounts and kind management, but low pay

Technical support

Recommend

CEO approval

Business Outlook

Pros

Easy accounts Kind TLs and management WFH

Cons

Maliit sahod lol Sana lakihan naman nila offers soon

5.0

May 12, 2026

Human-centric company with fair practices from day one

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is really human-centric; what they say, they mean it.

Cons

None, actually. Everything is fair since day 1.

Viewing 1 - 3 of 361 Reviews

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